Securing your booking
We are delighted to provisionally hold a booking date for you; however, please be advised that if we were to receive another enquiry during this time, we reserved the right to ask you for immediate confirmation in writing, or we may release the date due to popular demand.
Deposit & payment terms
Your booking is only confirmed once we have received the agreed deposit pre-payment, which will be used towards your food and drinks on the date. The deposit is fully refundable up to 2 weeks prior to your booking date. On arrival, we will kindly ask for a card to act as a guarantee against our agreed minimum spend requirement. Should the minimum spend not be reach, the balance must be settled on the day.
Guest numbers & ordering
If you are pre-ordering any food, please confirm the final guest number at least 10 days before your booking date. We ask for payment upfront when pre-ordering, and this can be done either by visiting the venue, over the phone or by bank transfer (required 7 days in advance).
We do not allow separate bookings to sit together, you must purchase all tickets under one name to ensure you are sitting as a group.
CANCELLATIONS: If you must cancel and you are not able to attend on an alternative date, please let us know at least 2 weeks in advance. We will process a refund on request.
For a group and event booking we add a discretionary 12.5% service charge to your final food and drinks bill.
Do let us know if you have any particular request, no matter how far-fetched! We will always try to do our very best for you.